Otero v. Green Tree Servicing, LLC (In re Otero)

Decision Date10 September 2013
Docket NumberBankruptcy No. 7–98–14677–R.,Adversary No. 12–1309–T.
Citation498 B.R. 313
PartiesIn re V. Lynn OTERO, Debtor. V. Lynn Otero, Plaintiff, v. Green Tree Servicing, LLC, Defendant.
CourtU.S. Bankruptcy Court — District of New Mexico

OPINION TEXT STARTS HERE

Michael K. Daniels, Albuquerque, NM, for Plaintiff.

Timothy J. Murphy, Sutin, Thayer & Browne, Christopher A. Holland, Albuquerque, NM, for Defendant.

MEMORANDUM OPINION

DAVID T. THUMA, Bankruptcy Judge.

This matter is before the Court after trial on the merits on Plaintiff's claim that Defendant violated the discharge injunction. For the reasons set forth below, the Court rules in Plaintiff's favor and finds that a sanction or damages award of $15,951 is appropriate.

I. FACTS

The Court finds that the following facts:

1. Plaintiff resides in New Mexico and is the debtor in the above-captioned, discharged, Chapter 7 bankruptcy case.

2. Defendant is a foreign corporation transacting business in New Mexico.

3. Plaintiff purchased a mobile home in 1997, and financed the purchase with a loan from Bank of America (the “Loan”).

4. Plaintiff filed the above-captioned bankruptcy case on July 29, 1998, and listed Bank of America as a creditor.

5. An order discharging Plaintiff was entered November 4, 1998.

6. Plaintiff's bankruptcy case was closed November 4, 1998.

7. Plaintiff lived in the mobile home until 2002.

8. Plaintiff is relatively unsophisticated, with a 9th Grade education and somewhat limited literacy.

9. For some reason, Plaintiff decided to keep the mobile home after she moved out, rather than surrender it to Defendant. The Court does not know why Plaintiff elected that course of action, but it was her decision to make. Defendant had no duty to explain to Plaintiff that surrendering the mobile home likely was more prudent.

10. In or about 2004, Defendant took over servicing the Loan.

11. Defendant first contacted Plaintiff in writing in 2005, sending her a “Monthly Informational Statement.”

12. Defendant sent Plaintiff at least ten such statements between 2005 and 2012.

13. Defendant first contacted Plaintiff by telephone in 2004. Between 2004 and 2010, telephone contact was sporadic and relatively infrequent.

14. Defendant's procedures manual provides:

When contacting a post discharge non-reaffirmed debtor or their attorney:

Contact them only ONCE a month to ask whether the debtor wishes to retain or surrender the collateral

Follow scripting in Figure # 3 below, as appropriate.

+---------------------------------------------------------------------------------+
                ¦Figure # 3–Script for Discussion with Post Discharge Non–Reaffirmed Debtors  ¦
                ¦                                                                                 ¦
                +---------------------------------------------------------------------------------+
                
+--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+
                ¦If debtor or Their Attorney Says                                                  ¦Account Representative Says                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              ¦
                +----------------------------------------------------------------------------------+---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------¦
                ¦Why are you 
calling?                                                              ¦We are calling to determine your intent with the collateral. We are not attempting to collect the debt. Do you intend to retain or surrender the collateral?                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             ¦
                ¦                                                                                  ¦                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         ¦
                +----------------------------------------------------------------------------------+---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------¦
                ¦Intent is to 
surrender 
collateral                                                 ¦Do you agree to voluntarily surrender the collateral?                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    ¦
                +----------------------------------------------------------------------------------+---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------¦
                ¦                                                                                  ¦What is the condition of the collateral? Where is the collateral located?
...

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18 cases
  • Mahala A. Church v. Accretive Health, Inc.
    • United States
    • U.S. District Court — Southern District of Alabama
    • December 16, 2014
    ...that have considered this issue that there is no private cause of action for violating the discharge injunction."); In re Otero, 498 B.R. 313, 319 (Bankr. D.N.M. 2013) ("the Court holds that § 524(a)(2) does not confer a private right of action upon debtors in cases of violation of the disc......
  • Kellogg v. First Land Dev., LLC (In re Kellogg)
    • United States
    • U.S. Bankruptcy Court — District of Colorado
    • May 8, 2019
    ...matter. There is no private right of action under § 524 for a creditor's violation of the discharge injunction. In re Otero , 498 B.R. 313, 319 (Bankr. D.N.M. 2013). Instead, a debtor's remedy lies in contempt proceedings pursuant to § 105(a). In re Paul , 534 F.3d at 1307. Under that secti......
  • In re Ritchey
    • United States
    • U.S. Bankruptcy Court — Southern District of Texas
    • June 24, 2014
    ...Indeed, a motion for contempt is the traditional method to pursue discharge violations. See, e.g., Otero v. Green Tree Servicing ( In re Otero ), 498 B.R. 313, 320 (Bankr.D.N.M.2013); Bowen v. Mountain Commerce Bank ( In re Bowen ), Bankr.No. 01–22901, Adv. No. 09–5092, 2010 WL 2430777, at ......
  • In re Hafen
    • United States
    • U.S. Bankruptcy Court — District of Utah
    • June 3, 2022
    ...disagrees. This Motion for Sanctions, as well as any violation of the discharge injunction, exists in and of itself. See In re Otero , 498 B.R. 313 (Bankr. D.N.M. 2013) ; see also Walls v. Wells Fargo Bank , 276 F.3d 502 (9th Cir. 2002).9 See infra note 29.10 Hafen v. Adams , et al. (In re ......
  • Request a trial to view additional results
2 books & journal articles
  • Walking the Balance Beam of the Bankruptcy Code's Discharge Injunction
    • United States
    • Kansas Bar Association KBA Bar Journal No. 87-5, May 2018
    • Invalid date
    ...WL 2731299, at *3, *7. [88] In re Robben, 562 B.R. 469, 474 (Bankr. D. Kan. 2017). [89] Otero v. Green Tree Servicing, LLC (In re Otero), 498 B.R. 313, 320 (Bankr. D.N.M. 2013) (stating that while discharge injunction violation claims are generally brought as contested matters, an adversary......
  • Walking the Balance Beam of the Bankruptcy Code's Discharge Injunction
    • United States
    • Kansas Bar Association KBA Bar Journal No. 87-5, May 2018
    • Invalid date
    ...WL 2731299, at *3, *7. [88] In re Robben, 562 B.R. 469, 474 (Bankr. D. Kan. 2017). [89] Otero v. Green Tree Servicing, LLC (In re Otero), 498 B.R. 313, 320 (Bankr. D.N.M. 2013) (stating that while discharge injunction violation claims are generally brought as contested matters, an adversary......

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