Bellsouth Mobility LLC v. Christopher, 4D01-2485.

Decision Date08 May 2002
Docket NumberNo. 4D01-2485.,4D01-2485.
Citation819 So.2d 171
PartiesBELLSOUTH MOBILITY LLC, Appellant, v. Daniel J. CHRISTOPHER, on behalf of himself and a class of similarly situated persons, Appellee.
CourtFlorida District Court of Appeals

John R. Hargrove and W. Kent Brown of Heinrich Gordon Hargrove Weihe & James, P.A., Fort Lauderdale, for appellant.

Lawrence S. Klitzman of Law Offices of Lawrence S. Klitzman, P.A., Coconut Grove; Jonah Orlofsky of Law Offices of Jonah Orlofsky, and David Schachman of Law Offices of David Schachman, Chicago, Illinois, for appellee.

POLEN, C.J.

Bellsouth Mobility LLC ("Bellsouth") appeals from a non-final order denying its motion to dismiss or compel arbitration. We reverse.

Daniel Christopher filed an action seeking class certification to challenge Bellsouth's allegedly overcharging customers for wireless telephone service. Pursuant to the standard form contract at issue, Bellsouth and its subscriber agreed to

USE THEIR BEST EFFORTS TO SETTLE ANY DISPUTE OR CLAIM ARISING FROM OR RELATING TO THIS AGREEMENT. TO ACCOMPLISH THIS, THEY SHALL NEGOTIATE WITH EACH OTHER IN GOOD FAITH. IF COMPANY AND CUSTOMER DO NOT REACH AGREEMENT WITHIN 30 DAYS, INSTEAD OF SUING IN COURT, COMPANY AND CUSTOMER AGREE TO ARBITRATE ANY AND ALL DISPUTES AND CLAIMS (INCLUDING BUT NOT LIMITED TO CLAIMS BASED ON OR ARISING FROM AN ALLEGED TORT) ARISING OUT OF OR RELATING TO THIS AGREEMENT....

The contract also provided that the arbitrator could not award punitive damages and limited recovery by the customer to actual damages. It further precluded class action relief.

Bellsouth moved to dismiss the suit and compel arbitration. The court denied Bellsouth's motion on the ground that the arbitration provision was unconscionable because, among other reasons, Christopher had no true ability to bargain, it was not practical for him to seek another provider of services, and it prevented Christopher from seeking punitive damages, injunctive or declaratory relief, or class relief. Other than the contract at issue, no evidence was presented to support these findings.

Although it is undisputed that this action is subject to the arbitration provision of the contract at issue, Bellsouth disputes that the provision is unconscionable. Courts may properly decline to enforce a contract on the ground that it is procedurally and substantively unconscionable. Powertel, Inc. v. Bexley, 743 So.2d 570 (Fla. 1st DCA 1999), rev. den., 763 So.2d 1044 (Fla.2000). Procedural unconscionability "relates to the manner in which the contract was entered and it involves consideration of such issues as the relative bargaining power of the parties and their ability to know and understand the disputed contract terms." Id. at 574. A court might find that a contract is procedurally unconscionable if important terms were "hidden in a maze of fine print and minimized by deceptive sales practices." Id. (citation omitted); see also Kohl v. Bay Colony Club Condominium, Inc., 398 So.2d 865, 868 (Fla. 4th DCA)

("Under the `procedural' rubric come those factors bearing upon ... the `real and voluntary meeting of the minds' of the contracting parties: age, education, intelligence,...

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20 cases
  • Sims v. Clarendon Nat. Ins. Co.
    • United States
    • U.S. District Court — Southern District of Florida
    • September 22, 2004
    ...deprived patient of remedies legislature deemed important to the reduction of elder abuse in nursing homes); Bellsouth Mobility LLC v. Christopher, 819 So.2d 171 (Fla. 4th DCA 2002) (finding arbitration clause in a customer contract with a telephone service company substantively unconsciona......
  • Kinkel v. Cingular Wireless LLC
    • United States
    • Illinois Supreme Court
    • October 5, 2006
    ...does obtain a remedy, it "will only pertain to that single customer without collateral estoppel effect"); Bellsouth Mobility LLC v. Christopher, 819 So.2d 171, 173 (Fla.App.2002) (finding arbitration clause substantively unconscionable where it limited defendant's liability to actual damage......
  • Hancock v. American Tel. & Telegraph Co.
    • United States
    • U.S. District Court — Western District of Oklahoma
    • August 11, 2011
    ...that “[a]rbitrators can award the same damages and relief that a court can award.” Doc. 56–1 at 74, ¶ 13. In Bellsouth Mobility LLC v. Christopher, 819 So.2d 171 (Fla.App.2002), on which Bollinger has also relied, the state appellate court found the arbitration clause was substantively unco......
  • Blankfeld v. Richmond Health Care, Inc.
    • United States
    • Florida District Court of Appeals
    • May 25, 2005
    ...743 So.2d at 574. In Romano, Richmond Healthcare, Inc. v. Digati, 878 So.2d 388 (Fla. 4th DCA 2004), Bellsouth Mobility, LLC v. Christopher, 819 So.2d 171 (Fla. 4th DCA 2002), and Chapman v. King Motor, 833 So.2d 820 (Fla. 4th DCA 2002), all cases involving remedial statutes, we engaged in ......
  • Request a trial to view additional results
1 books & journal articles
  • Legal theories & defenses
    • United States
    • James Publishing Practical Law Books Florida Causes of Action
    • April 1, 2022
    ...unconscionable, it must find that it is both procedurally and substantively unconscionable. E.g., Bellsouth Mobility LLC v. Christopher , 819 So.2d 171, 173 (Fla. 4th DCA 2002); Powertel , 743 So.2d at 574; Complete Interiors, Inc. v. Behan , 558 So.2d 48, 52 (Fla. 5th DCA 1990); Steinhardt......

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