GGNSC Holdings, LLC v. Chappel

• Decision Date: 22 December 2014
• Docket Number: No. CV–14–138,CV–14–138
• Citation: 2014 Ark. 545,453 S.W.3d 645
• Parties: GGNSC Holdings, LLC, et al., Appellants v. Kathyrn S. Chappel, as Special Administrator of the Estate of W.C. Chappel, deceased, and on behalf of the wrongful death beneficiaries of W.C. Chappel, et al., Appellees
• Court: Arkansas Supreme Court

2014 Ark. 545

453 S.W.3d 645

GGNSC Holdings, LLC, et al., Appellants

v.Kathyrn S. Chappel, as Special Administrator of the Estate of W.C. Chappel, deceased, and on behalf of the wrongful deathbeneficiaries of W.C. Chappel, et al., Appellees

No. CV–14–138

Supreme Court of Arkansas.

Opinion Delivered DECEMBER 22, 2014

Hardin, Jesson & Terry, PLC, by: Kirkman T. Dougherty, Fort Smith, Jeffrey W. Hatfield, and Kynda Almefty, Little Rock, for appellant.

Campbell Law Firm, P.A., by: H. Gregory Campbell, Little Rock; Ludwig Law Firm, PLC, by: Gene A. Ludwig ; and Reddick Moss, PLLC, by: Brian D. Reddick, for appellees.

Opinion

PAUL DANIELSON, Associate Justice

This appeal presents a review of an order by the Ouachita County Circuit Court denying a motion to compel arbitration.Appellants are GGNSC Holdings, LLC, its related corporate entities, individual Golden LivingCenters located throughout Arkansas, and certain employees of GGNSC (collectively referred to as “appellants”).Appellees are Dianne Roche, as attorney-in-fact for Thomas Roche; Nellie Lamb, by and through Richard Williams, as Guardian of the Estate and Person of Nellie R. Lamb; Betty Huebner, as Special Administrator of the Estate of Wilma Richey, deceased; Greg Brown, as Special Administrator of the Estate of Louise Brown, deceased; and Leon Robinson.¹GGNSC argues on appeal that the circuit court erred (1) in refusing to enforce the parties' arbitration agreement; and (2) in relying on appellees' additional arguments, that there was a lack of authority to bind appellees to the arbitration agreement and that the agreement was unconscionable, as grounds for denying the motion to compel arbitration.As this case is an interlocutory appeal from an order denying a motion to compel arbitration, our jurisdiction is proper pursuant to Arkansas Rule of Appellate Procedure—Civil2(a)(12)(2014).Because the circuit court failed to expressly rule on the threshold issue of whether there was a valid agreement to arbitrate, we must reverse and remand this matter to the circuit court.

The facts are these.Kathryn S. Chappel, as Special Administrator of the Estate of W.C. Chappel, deceased, filed an action alleging claims of negligence and wrongful death, on behalf of herself and other members of a class of similarly situated persons, against GGNSC, numerous related corporate entities, several of its nursing-facility centers located throughout Arkansas, and certain individuals who were employed by GGNSC or one of its related entities.The complaint alleged that GGNSC operated, managed, and/or maintained its nursing facilities in a manner that resulted in a failure to adequately staff the facilities to properly care for patients and did so in order to maximize profits.Appellees alleged violations of the Arkansas Deceptive Trade Practices Act, violations of the Long–Term Care Residents' Rights Act, and breach of the admission agreement between residents and appellants.Appellees requested class certification for a class of all residents of the facilities between October 2006, and July 1, 2009; sought actual, compensatory, and punitive damages; and requested an award of attorneys' fees and costs.²

In their answers to the complaint, appellants alleged that any claims by appellees were barred from being litigated in a court of law because of arbitration agreements that were signed by the residents or their authorized agents.GGNSC subsequently filed motions to compel arbitration and stay proceedings as to appellees.The motions included identical allegations, specifically, that the plaintiffs or their agents signed a “Resident and Facility Arbitration Agreement” that was included in the admissions packet presented to each appellee.GGNSC asserted that all circuit court proceedings should be stayed pending resolution through the arbitration process because the arbitration agreements governed the disputes raised by appellees in their complaint.The relevant language pertaining to arbitration provided as follows:

It is understood and agreed by [the] Facility and Resident that any and all claims ... shall be resolved exclusively by binding arbitration to be conducted at a place agreed upon by the Parties, or in the absence of such an agreement, at the Facility, in accordance with the National Arbitration Forum Code of Procedure, which is hereby incorporated into this Agreement, and not by a lawsuit or resort to court process.This agreement shall be governed by and interpreted under the Federal Arbitration Act,9 U.S.C. Sections 1 –16.

Appellees filed a response to appellants' motions to compel arbitration asserting that they should be denied because appellants could not sustain their burden of proving that the parties, either personally or through a duly authorized agent, manifested assent to the terms of the arbitration agreement.Additionally, appellees argued that the agreement could not be enforced due to impossibility of performance—a defense to contract enforcement.Appellees argued that appellants chose the National Arbitration Forum (“NAF”) to serve as the “exclusive” administrator of arbitration and specifically adopted the NAF Code of Procedure, which called for arbitration to be conducted “exclusively” by and through the NAF, but the NAF was no longer available to conduct consumer arbitrations.Finally, appellees also asserted the contract defense of unconscionability, arguing that the preprinted, fill-in-the-blank form was an adhesion contract, offered on a take-it-or-leave-it basis and, thus, was unenforceable.

The circuit court held a hearing on the motions to compel arbitration, and the parties further argued the issues raised in their respective motions and responses.At the conclusion of the hearing, the circuit court allowed the parties to conduct further discovery.³Thereafter, on January 30, 2014, the circuit court entered an order denying the motions to compel arbitration.Therein, the circuit court concluded that the reference to the NAF and its Code of Procedure adversely affected the validity of the agreement.In so concluding, the circuit court noted that the NAF no longer arbitrates consumer complaints and appellants' choice of the NAF tainted the validity of the arbitration agreement.Moreover, the circuit court noted that the contract made the NAF the mandatory and exclusive agent, adopted its Code of Procedure, and set the fee schedule for the parties and, as such, the choice of the NAF and its Code of Procedure were integral and essential terms of the contract that could not be severed.The circuit court concluded that it could not supply an alternative arbitrator, an alternative code of procedure, or an alternative fee schedule because the provisions were so significant that the court would be rewriting the contract, and it could not do so.This appeal followed.

At the outset, we note that an order denying a motion to compel arbitration is immediately appealable under Rule 2(a)(12).This court reviews an order denying a motion to compel de novo on the record, determining the issue as a matter of law.E.g.,Bank of the Ozarks, Inc. v. Walker,2014 Ark. 223, 434 S.W.3d 357.

As its first point on appeal, GGNSC argues that the circuit court erred by refusing to enforce the parties' valid arbitration agreement because that agreement referenced the NAF and stated that the arbitration shall be conducted in accordance with the NAF's Code of Procedure.In this regard, GGNSC asserts several subpoints, including that (1) the plain language of the arbitration agreement establishes that the NAF Code of Procedure is not integral to the agreements; (2)appellees failed to offer any evidence that the NAF Code was integral to the parties' agreement; (3) the NAF clause may be severed; and (4)the circuit court improperly imputed the NAF's alleged inappropriate conduct to GGNSC.

Appellees counter that the circuit court properly denied the motions to compel arbitration because the unavailability of the NAF rendered the arbitration agreement invalid.According to appellees, the agreement was invalid because the designation of the NAF and the adoption of its Code of Procedure were essential and integral terms of the agreement; that those provisions could not be severed; and, the circuit court did not improperly impute the NAF's conduct to GGNSC.

Before turning to the merits of the arguments raised by GGNSC, this court must determine whether the circuit court ruled on the threshold issue of whether there was a valid agreement to arbitrate.Although an arbitration provision is subject to the Federal Arbitration Act, courts look to state contract law to decide whether the parties' agreement is valid.E.g.,DIRECTV, Inc. v. Murray,2012 Ark. 366, 423 S.W.3d 555.In Arkansas, the same rules of construction apply to arbitration agreements as apply to agreements in general.E.g.,Alltel Corp. v. Sumner,360 Ark. 573, 203 S.W.3d 77(2005).Thus, the essential elements for an enforceable arbitration agreement are (1) competent parties, (2) subject matter, (3) legal consideration, (4) mutual agreement, and (5) mutual obligation.Id.

Although the question of whether the circuit court ruled on the issue regarding the validity of the agreement itself is not an issue raised by the parties, this court has made clear that a circuit court may not skip this step of the analysis, nor will this court presume a ruling on this threshold issue simply because a circuit court rules on an asserted defense.SeeBank of the Ozarks,2014 Ark. 223, 434 S.W.3d 357.In Bank of the Ozarks,the circuit court denied the appellant's motion to compel arbitration after finding that the...