Green v. Qwest Services Corp.

• Decision Date: 23 February 2006
• Docket Number: No. 04CA1938.,04CA1938.
• Citation: 155 P.3d 383
• Parties: Eric GREEN, individually and next friend of Blake Green, a minor; Rosemary Green, individually and next friend of Blake Green, a minor; Dorothy Platenberg; and Brenda DeMuth, Plaintiffs-Appellants, v. QWEST SERVICES CORPORATION, f/k/a Qwest Corporation; Qwest Communications Corporation; and Orius Telecommunication Services, Inc., Defendants-Appellees.
• Court: Colorado Court of Appeals

155 P.3d 383

Eric GREEN, individually and next friend of Blake Green, a minor; Rosemary Green, individually and next friend of Blake Green, a minor; Dorothy Platenberg; and Brenda DeMuth, Plaintiffs-Appellants, v. QWEST SERVICES CORPORATION, f/k/a Qwest Corporation; Qwest Communications Corporation; and Orius Telecommunication Services, Inc., Defendants-Appellees.

No. 04CA1938.

Colorado Court of Appeals, Div. II.

February 23, 2006.

Lindquist & Vennum, P.L.L.P., Charles F. Brega, Ann H. Cisneros, Denver, Colorado, for Plaintiffs-Appellants.

Treece, Alfrey, Musat, and Bosworth, P.C., Thomas N. Alfrey, Robert J. Zavaglia, Jr., Denver, Colorado, for Defendants-Appellees Qwest Services Corporation and Qwest Communications Corporation.

Senter, Goldfarb, & Rice, L.L.C., John D. Hayes, Denver, Colorado, for Defendant-Appellee Orius Telecommunication Services, Inc.

ROTHENBERG, J.

Plaintiffs, Eric and Rosemary Green, Dorothy Platenberg, and Brenda DeMuth (homeowners), appeal the trial court order granting partial summary judgment in favor of defendants, Qwest Services Corporation, Qwest Communications Corporation, and Orius Telecommunication Services, Inc. We affirm.

I.

In October 2002, Platenberg contacted Qwest for a telephone replacement line. Qwest contacted Orius, and Orius agreed to perform the job. According to the work order, installation of the new phone line would require Orius to bore under a driveway owned by Eric and Rosemary Green to connect Platenberg's phone line to a hookup station. Orius called the Utility Notification Center of Colorado (UNCC) and requested that underground utilities be located, but the request submitted by Orius only indicated that Platenberg's home required a "utility locate."

The utilities on Platenberg's property were located and marked, but snow prevented Orius's employees from excavating. Therefore, Orius called UNCC and requested a second locate at the same site. Thereafter, a second utility locate was performed on Platenberg's property.

Orius's employees performed the telephone line repair, but while they were boring under the Greens' driveway, they nicked the natural gas line servicing the Greens' home. This caused an explosion which completely destroyed the Greens' home and the second story of Platenberg's home. It also damaged DeMuth's home.

Homeowners filed this action alleging five claims for relief, including outrageous conduct claims against Orius for its conduct, and against Qwest based on vicarious liability.

Defendants moved for partial summary judgment seeking dismissal of the outrageous conduct claims. The trial court granted the motion, finding that "Orius's conduct does not rise to the level of recklessness or outrageousness to sufficiently establish a cause of action for outrageous conduct." The court later denied homeowners' motion to reconsider, and certified its order of dismissal as final pursuant to C.R.C.P. 54(b).

II.

Homeowners contend the trial court erred in concluding their allegations regarding the conduct of Orius and Qwest did not establish a cause of action for outrageous conduct. We disagree.

We review de novo a grant of summary judgment. West Elk Ranch, L.L.C. v. United States, 65 P.3d 479 (Colo.2002).

Summary judgment is appropriate when the pleadings and supporting documents clearly demonstrate that no genuine issues of material fact exist and the moving party is entitled to judgment as a matter of law. C.R.C.P. 56(c); Cotter Corp. v. Am. Empire Surplus Lines Ins. Co., 90 P.3d 814 (Colo. 2004). The nonmoving party is entitled to the benefit of all favorable inferences that may be drawn from the undisputed facts, and all doubts as to the existence of a triable issue of fact must be resolved against the moving party. Martini v. Smith, 42 P.3d 629 (Colo.2002).

There are numerous published cases in Colorado involving gas explosions, but none included a claim for outrageous conduct. See Towns v. Anderson, 195 Colo. 517, 579 P.2d 1163 (1978); Lewis v. Emil Clayton Plumbing Co., 25 P.3d 1254 (Colo.App.2000); Rojhani v. Meagher, 22 P.3d 554 (Colo.App. 2000); Bennett v. Greeley Gas Co., 969 P.2d 754 (Colo.App.1998); U.S. Fid. & Guar. Co. v. Salida Gas Serv. Co., 793 P.2d 602 (Colo. App.1989), overruled on other grounds by Smith v. Zufelt, 880 P.2d 1178 (Colo.1994); Hartford Fire Ins. Co. v. Pub. Serv. Co., 676 P.2d 25 (Colo.App.1983); Chutich v. Samuelson, 33 Colo.App. 195, 518 P.2d 1363 (1973), aff'd in part and rev'd in part, 187 Colo. 155, 529 P.2d 631 (1974). Generally, the plaintiffs in those actions alleged negligence, gross negligence, or statutory violations.

Thus, homeowners' contention that defendants' conduct in excavating on or near a natural gas line on their properties was sufficiently extreme to establish a cause of action for outrageous conduct appears to be an issue of first impression in Colorado.

The elements of outrageous conduct are that (1) the defendant engaged in extreme and outrageous conduct, (2) recklessly or with the intent of causing the plaintiff severe emotional distress, and (3) causing the plaintiff severe emotional distress. Culpepper v. Pearl Street Bldg., Inc., 877 P.2d 877 (Colo.1994); Pearson v. Kancilia, 70 P.3d 594 (Colo.App.2003).

Before permitting a plaintiff to present a claim for outrageous conduct to the jury, the trial court must rule on the threshold issue whether the plaintiff has alleged conduct that is outrageous as a matter of law. Coors Brewing Co. v. Floyd, 978 P.2d 663 (Colo.1999); Bauer v. Sw. Denver Mental Health Ctr., Inc., 701 P.2d 114, 118 (Colo. App.1985)("If, after viewing the evidence in the light most favorable to plaintiff, the court determines that no reasonable person could conclude that the defendant's conduct was outrageous, summary judgment is appropriate."). In making that determination, the totality of the defendant's conduct must be evaluated. Zalnis v. Thoroughbred Datsun Car Co., 645 P.2d 292 (Colo.App.1982).

A.

Initially, we reject homeowners' contention that the trial court here employed an incorrect legal standard because it failed to consider defendants' reckless conduct. The court's ruling reflects that it was aware defendants' alleged reckless conduct could sustain a claim for outrageous conduct, because the court stated: "A person acts recklessly in causing severe emotional distress in another if, at the time of the conduct, he knew or reasonably should have known that there was a substantial probability that his conduct would cause severe emotional distress to the other person."

In any event, whether reasonable persons could differ on the outrageousness issue is a question of law and is subject to de novo review. See Spencer v. United Mortgage Co., 857 P.2d 1342 (Colo.App.1993).

B.

The tort of outrageous conduct was designed to create liability for a very narrow type of conduct. Such liability can be found only if the defendant's conduct toward another is "so outrageous in character, and so extreme in degree, as to go beyond all possible bounds of decency, and to be regarded as atrocious, and utterly intolerable in a civilized community." Destefano v. Grabrian, 763 P.2d 275, 286 (Colo.1988); Bob Blake Builders, Inc. v. Gramling, 18 P.3d 859, 865 (Colo.App.2001); see also Churchey v. Adolph Coors Co., 759 P.2d 1336 (Colo.1988).

For example, in Coors Brewing Co. v. Floyd, supra, the supreme court concluded as a matter of law that an employer's alleged conduct of instructing its employee to conduct an illegal undercover narcotics investigation, laundering money to fund an investigation, and firing the employee as a scapegoat to cover up the involvement in criminal activity was not sufficiently outrageous to support the employee's outrageous conduct claim. The court stated:

For the purposes of this appeal, we accept as true Floyd's allegations that Coors engaged in an extensive criminal conspiracy involving illegal drugs and money laundering and that Coors fired Floyd to scapegoat him for these crimes. However, we find that the outrageousness of Coors's alleged criminal conduct towards society— conduct that Floyd participated in—is irrelevant to Floyd's claim as an individual tort plaintiff seeking to sue Coors. To assess Floyd's tort claim, we focus on Coors's behavior toward Floyd and whether it was "so extreme in degree, as to go beyond all possible bounds of decency, and to be regarded as atrocious, and utterly intolerable in a civilized community." As a matter of law, we hold that Floyd's allegations fail to meet this exacting standard.

Coors Brewing Co. v. Floyd, supra, 978 P.2d at 666 (emphasis added; quoting Rugg v. McCarty, 173 Colo. 170, 176, 476 P.2d 753, 756 (1970)).

The fact that an accident occurred while the defendant was engaged in an inherently dangerous activity does not elevate it to outrageous conduct. And, while an accidental act may be sufficient to state a claim for outrageous conduct and a defendant need not intend to harm the plaintiff to be liable, Colorado courts have characterized a defendant's actions as outrageous in only the most "extremely egregious" circumstances. Coors Brewing Co. v. Floyd, supra, 978 P.2d at 665; see Rugg v. McCarty, supra (harassment via telephone and mail and threats to garnish wages sufficient to support outrageous conduct claim); Meiter v. Cavanaugh, 40 Colo. App. 454, 580 P.2d 399 (1978)(outrageous conduct shown when attorney belligerently refused to vacate premises for subsequent tenant without regard for her poor medical condition and implied he had special influence in judicial proceedings).

Further, in all the cases we have found that have permitted outrageous claims to go to the jury, the defendants' conduct was directed toward the plaintiffs. See Archer v. Farmer Bros. Co., 90 P.3d 228 (Colo.2004)(employer sent agents to fire long-term employee shortly after he suffered a heart attack; agents fired employee while he was resting in bed, partially dressed and they demanded immediate...