Isaak v. Massachusetts Indem. Life Ins. Co.

• Decision Date: 07 January 1981
• Docket Number: No. 15028,15028
• Citation: 623 P.2d 11,127 Ariz. 581
• Parties: G. Eugene ISAAK, as Personal Representative of Jean-Yves Delorieux, Appellant, v. MASSACHUSETTS INDEMNITY LIFE INSURANCE COMPANY, a corporation, Appellee.
• Court: Arizona Supreme Court

Page 11

623 P.2d 11

127 Ariz. 581

G. Eugene ISAAK, as Personal Representative of Jean-Yves Delorieux, Appellant, v.MASSACHUSETTS INDEMNITY LIFE INSURANCE COMPANY, a corporation, Appellee.

No. 15028.

Supreme Court of Arizona, In Banc.

Jan. 7, 1981.

Miller, Pitt & Feldman by Stanley G. Feldman and John L. Tully, Tucson, for appellant.

Lesher, Kimble & Rucker by William Kimble, Tucson, for appellee.

HAYS, Justice.

This appeal stems from an action for breach of contract brought in the Pima County Superior Court.Trial was held to the court and findings of fact and conclusions of law were entered.Taking jurisdiction pursuant to 17A A.R.S., Rules of Civil Appellate Procedure, rule 19(e), we affirm the judgment of the trial court.

At the outset we note that unless clearly erroneous, findings of fact will not be disturbed on appeal.United Bank v. Mesa N. O. Nelson Co., 121 Ariz. 438, 590 P.2d 1384(1979);16 A.R.S., Rules of Civil Procedure, Rule 52(a).Since we feel the record supports the factual determinations made by the trial court, they will not be set aside here.

The findings of fact entered below reveal that on November 9, 1976, Michael Pulitzer received a telephone call at his Tucson home from Christine Biddle of New York.Mrs. Biddle told Mr. Pulitzer she would be flying into Tucson late that night and she would be accompanied by Jean-Yves Delorieux.Biddle requested that Pulitzer make arrangements to have a rental car available so that she and Delorieux could travel to the Biddle ranch near Arivaca, Arizona.Pulitzer knew that Biddle was not licensed to drive and he was informed that the rental car would be driven by Delorieux.Pulitzer agreed to make arrangements for a rental car and told Biddle he would leave the keys at an airline ticket counter at the Tucson airport.

Pulitzer, without identifying himself, called the Hertz car rental counter at the Tucson airport and explained that he had friends arriving from New York and that he wanted to rent a car for them.Learning that the Hertz counter would not be open at 2:00 A.M., Pulitzer called the other car rental agencies at the Tucson airport and found that none would be open then either.

Pulitzer called Hertz back.Again not identifying himself, Pulitzer asked how he could go about renting a car for his friends to use.He was informed that it would be necessary to go to the Hertz desk at the airport, show his driver's license and Hertz credit card, then fill out the appropriate forms and sign the necessary papers.

Pulitzer went to the Hertz counter at the Tucson airport.He told the Hertz representative he wanted to rent a car but never told the rental agent he intended to rent the car for his friends' use.

The Hertz representative asked Pulitzer a number of questions and, based upon his responses, filled out the rental agreement.The questions included whether Pulitzer wanted personal accident insurance, which he accepted by placing his initials in a specific box on the rental agreement.Pulitzer signed the rental agreement, which the representative placed in an envelope along with the keys to the car.Pulitzer left the envelope with a porter at the airport and went home.

When Biddle and Delorieux arrived in Tucson late that night, the porter gave them the envelope.On November 13, 1976, while driving the rental car, Delorieux was killed in a single-car accident.

This action was brought by the personal representative of the estate of Jean-Yves Delorieux to recover $50,000 payable under the personal accident insurance policy.Payment was refused because Delorieux was neither an authorized driver under the contract nor was he the individual covered under the personal accident insurance policy.

Appellant argues that since Hertz' method of doing business discourages customers from reading the rental agreement, Hertz is estopped from relying on the express terms of the contract to deny insurance coverage to Delorieux; that the contract should be reformed to reflect Pulitzer's intent to rent the car for Delorieux and to cover him by the personal accident insurance; that by accepting the insurance premiums after the accident with the knowledge that Delorieux was the driver, the insurance company is estopped from denying coverage; and finally appellant argues a constructive trust should be placed on the proceeds of the insurance in favor of Delorieux.

Appellant's argument in support of all these contentions is basically the same: Hertz, by virtue of its advertising, method of doing business, and its training of rental agents, encourages a quick rental transaction.The transaction is accomplished in such a manner that it would be inconvenient, if not impossible, for a given customer to read and understand the agreement he has made.Appellant argues that Hertz must bear the responsibility when the transaction goes awry.

At the outset we note that this is an action for breach of contract.As such, we are not really concerned with who was at fault.We are not concerned with what might have happened or what could have happened; we must look to what actually did happen.

And what did happen is Pulitzer approached the Hertz car rental desk and asked to rent a car.He gave no indication whatsoever that he was renting the car for another's use.That he called earlier and said the car was to be rented for friends is of no moment because he never identified himself when calling.Pulitzer cannot be said to have given Hertz effective notice of his intention to rent a car for someone else.Having no reason to suspect that Pulitzer did not intend to rent the car for his own use, the car rental agent never asked.Was it any more incumbent on Hertz to ask whether anyone else would be driving the car than it was for Pulitzer to assert his principle intent in entering into the contract?Was it any more incumbent upon Hertz to direct Pulitzer to read the contract than it was for Pulitzer to take it upon himself to read at the very least that portion of the agreement directly preceding his signature?^*

We do not answer these questions because we must hold that appellant is bound by the manifestations of Pulitzer's intent as indicated by the rental agreement.A valid contract must be given full force and effect even if its enforcement is harsh.Goodman v. Newzona Investment Co., 101 Ariz. 470, 421 P.2d 318(1966).

It may well be that the evolution of fundamental, common-law principles of contract did not encompass contemporary fill-in-the-blanks contracts incorporating many pages of terms and conditions and several documents; nevertheless, no matter what form a written contract takes, it is not the undisclosed intent of parties to a contract with which we are concerned, but the outward manifestations of their...