Harrod v. Edward E. Tower Co.

• Decision Date: 05 December 1963
• Citation: 346 Mass. 532,194 N.E.2d 392
• Parties: George U. HARROD et al. v. EDWARD E. TOWER COMPANY.
• Court: United States State Supreme Judicial Court of Massachusetts Supreme Court

Page 392

194 N.E.2d 392

346 Mass. 532

George U. HARROD et al. v. EDWARD E. TOWER COMPANY.

Supreme Judicial Court of Massachusetts, Worcester.

Argued Oct. 10, 1963.

Decided Dec. 5, 1963.

Francis W. Conlin, Worcester, for plaintiffs.

William C. O'Neil, Jr., Worcester, for defendant.

Before WILKINS, C. J., and SPALDING, WHITTEMORE, CUTTER, KIRK, SPIEGEL and REARDON, JJ.

REARDON, Justice.

In this action Lucille Harrod (the plaintiff) seeks to recover for injury allegedly sustained by her from the use of Bressard Tiara, a hair coloring cream, which she purchased from the defendant in reliance upon certain express and implied warranties which she claims were broken. Her husband has joined in the action in a count for consequential damages. At the close of the evidence on motions by the defendant the judge directed verdicts for the defendant on all counts, and the case is here on the plaintiffs' exceptions to the allowance of the motions.

Evidence in the light most favorable to the plaintiffs was as follows: Lucille Harrod operates a beauty shop in Worcester. On December 17, 1958, a salesman of the defendant, which is a distributor of beauty products, told her of Bressard Tiara and said 'it would be a boost to the customers in the shop' and that it was 'Absolutely safe. Anyone could use it.' She gave him an order and on March 3, 1959, for the first time employed the product on a customer after reading the instructions which accompanied each bottle. In following them she mixed a quantity (almost one-half a Tiara pep bag) with a half ounce of hydrogen peroxide and an ounce of homogenized bleach, applying this mixture to the hair of the customer. About three minutes later the customer's head commenced to sting. The plaintiff quickly rinsed and shampooed the customer's hair. While she was engaged in the rinsing process 'some of the ingredients used in rinsing the customer's hair ran down under the rubber gloves she was wearing and touched her hands and arms. Immediately she felt a burning sensation. The back of her hands immediately became perforated with little holes * * *. [Her hands] became hard, cracked, swollen, and weeping * * *. Before this occasion, her skin was normal.' The plaintiffs' bill of exceptions is silent on the origin of the homogenized bleach and the hydrogen peroxide. There was no evidence by way of medical testimony nor chemical analysis to support a finding that the Tiara proximately caused the plaintiff's injury. 'The plaintiff...