Meads v. Citicorp Credit Services, Inc., Civ. A. No. 287-182.

• Decision Date: 10 May 1988
• Docket Number: Civ. A. No. 287-182.
• Citation: 686 F. Supp. 330
• Parties: Jimmy P. MEADS and Ethel K. Meads, Plaintiffs, v. CITICORP CREDIT SERVICES, INC., Defendant.
• Court: U.S. District Court — Southern District of Georgia

686 F. Supp. 330

Jimmy P. MEADS and Ethel K. Meads, Plaintiffs, v. CITICORP CREDIT SERVICES, INC., Defendant.

Civ. A. No. 287-182.

United States District Court, S.D. Georgia, Brunswick Division.

May 10, 1988.

Evelyn Johnson, Brunswick, Ga., for plaintiffs.

Albert Fendig, Jr., Brunswick, Ga., for defendant.

ORDER

ALAIMO, Chief Judge.

Jimmy and Ethel Meads filed suit against Citicorp Credit Services, Inc. ("CCSI"), alleging violations of the Fair Debt Collection Practices Act ("the Act"), 15 U.S.C. §§ 1692 et seq., and intentional infliction of emotional distress, arising out of efforts by CCSI to collect on Meads' overdue Visa credit card account. CCSI moves for summary judgment, contending that it is not a "debt collector" under the terms of the Act and that its actions cannot, as a matter of law, sustain a claim for intentional infliction of emotional distress. The motion will be granted in part and denied in part.

FACTS

Citibank (South Dakota), N.A. ("Citibank"), issued a Visa credit card to Jim Meads. In January 1986, Meads fell behind on his payments. It is alleged that he ceased making payments altogether sometime in 1986 and that the balance due currently exceeds $5,000.

Attempts to collect on the account were performed by both Citibank and CCSI. These attempts included letters and a series of allegedly harassing telephone calls.

Meads does not appear to dispute that the account is owed and is seriously overdue. Rather, he contends that he was unable to make the required minimum payments on the account due to medical problems and related medical expenses incurred on behalf of himself, his wife and son. He argues that the methods utilized to collect the account were improper.

The record is not clear as to the extent and nature of the communications between CCSI and Meads during the first half of 1986. However, in the latter half of the year, there were numerous mail and telephone communications between Meads and CCSI. By letter dated July 15, 1986, Meads was informed that his Visa account was closed and "is being processed for referral by our CCS Collection Group for the total balance." The letter also stated: "If you call today, we will attempt to assist you." The letter is on Citibank Preferred Visa stationery with a caption, "Citicorp Credit Services, Inc. A Division of Citicorp." "Citibank" appears at the bottom of the stationery.

On July 15, 1986, an attorney, Randall Clark, wrote to Citibank a brief letter which states:

The amount of this account is disputed. Do not contact Mr. or Mrs. Meads again. Direct future inquiries through this office.

On July 16, 1986, Meads wrote to CCSI explaining his situation and assuring partial payments on the account, but acknowledging that he would be unable to meet the minimum payment requirements. Meads stated in the letter that CCSI collectors would not listen to his explanation and that their repeated phone calls and harassing nature caused both physical and emotional damages to his wife and himself. Specifically, Meads stated: "I do not appreciate being talked to in this manner or having my wife reduced to tears because of a person who is extremely rude and has no feelings." Meads continued to receive written and telephonic demands for payment in full. The remainder of the written communications were on CCS Collection Group stationery, which includes a prominent graphic stating: "A Division of Citicorp Credit Services, Inc."

Citibank is a national bank, and CCSI is a Delaware corporation. Both are wholly-owned subsidiaries of Citicorp. CCSI is a service corporation whose functions include consumer solicitation, credit authorization, credit marketing and credit-related litigation, as well as collections. CCSI services Citibank and other subsidiaries of Citicorp; and according to CCSI, it does not perform these functions for any entity which is not controlled and owned by Citicorp. Collections accounted for 18.6% of CCSI's expenses in 1986, and 15.8% in 1987. The collections aspect of CCSI is performed by the CCS Collection Group, which is a division of CCSI and not a separate corporate entity.

Meads contends that Citibank and/or CCSI are subject to the Act and that the actions of CCSI in attempting to collect the outstanding Visa debt constitutes a tort.

DISCUSSION

(A) Intentional Infliction of Emotional Distress

CCSI seeks to have the Court rule that its actions cannot, as a matter of law, be described as tortious. Summary judgment on this issue is improper.

Dean Prosser summarizes the tort of intentional infliction of emotional distress as follows:

So far as it is possible to generalize from the cases, the rule which seems to have emerged is that there is liability for conduct exceeding all bounds usually tolerated by decent society, of a nature which is especially calculated to cause, and does cause, mental distress of a very serious kind.

Prosser, Law of Torts 56 (4th ed. 1971). Indeed, Prosser points out that the tort developed, to some extent, as a response to abusive collections practices by creditors and debt collection agencies. Id. at 56 & nn. 92-99.

"Georgia has long recognized a cause of action for intentional infliction of emotional distress." Thomas v. Ronald A. Edwards Construction Company, 163 Ga.App. 202, 204, 293 S.E.2d 383 (1982). Thomas identifies tortious conduct as that which is "`so terrifying or insulting as naturally to humiliate, embarrass or frighten the plaintiff.'" Id. at 204, 293 S.E.2d 383 (quoting Georgia Power Company v. Johnson, 155 Ga.App. 862, 863, 274 S.E.2d 17 (1980)). Georgia courts have sustained claims premised on abusive debt collection practices, despite the validity of the underlying debt. See, e.g., American Finance & Loan Corporation v. Coots, 105 Ga.App. 849, 125 S.E.2d 689 (1962); American Security Company v. Cook, 49 Ga.App. 723, 176 S.E. 798 (1934).

Although it is clear that simply filing a lawsuit is not "outrageous conduct" capable of sustaining an emotional distress claim, e.g., Johnson, supra, there appear to be few, if any, other Georgia decisions where a court has felt authorized to dispose of such a claim on summary judgment. It appears to the Court that the nature of the claim—identifying conduct which exceeds the bounds tolerated by decent society—is particularly suited to resolution by the representatives of the society sitting as a jury. The Court is incapable of ruling, as a matter of law, that this conduct was or was not outrageous.

Meads has identified a series of telephone calls in which it is alleged the callers were so abusive as to reduce his wife to tears. The communications were not isolated events, but allegedly occurred with substantial frequency (at times more often than once per week) over a four-month period. Further, calls were made to Meads' home and his place of work. In sum, Meads alleges that the conduct was intended to create distress, that it was foreseeable that such a course of conduct would create distress and that both he and his wife suffered verifiable emotional and physical complaints as a direct result of the actions by CCSI.

It would be specious to deny that the collection efforts of CCSI were not intended at least to "stir up" Meads into action regarding the overdue debt. Whether CCSI remained in the realm of acceptable collections practices or crossed the obscure line into tortious conduct is a question that a jury must answer; accordingly, summary judgment as to the claim for intentional infliction of emotional distress will be denied.

(B) Fair Debt Collection Practices Act

The question of whether the Act is applicable here is less clear. After a careful reading of the statute and consideration of the rather limited case law, however, the Court determines that neither CCSI nor Citibank are "debt collectors" under the provisions of the Act.

Debt collectors subject to the Act are defined in 15 U.S.C. § 1692a(6):

The term "debt collector" means any person who uses any instrumentality of interstate commerce or the mails in any business the principal purpose of which is the collection of any debts, or who regularly collects or attempts to collect, directly or indirectly, debts owed or due or asserted to be owed or due another. ... The term includes any creditor who, in the process of collecting his own debts, uses any name other than his own which would indicate that a third person is collecting or attempting to collect such debts....

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