Murray v. Grocery Delivery E-Servs. USA Inc.

• Decision Date: 19 May 2020
• Docket Number: CIVIL ACTION NO. 19-12608-WGY
• Citation: 460 F.Supp.3d 93
• Parties: Grace MURRAY, Plaintiff, v. GROCERY DELIVERY E-SERVICES USA INC., doing business as Hello Fresh, Defendant.
• Court: U.S. District Court — District of Massachusetts

460 F.Supp.3d 93

Grace MURRAY, Plaintiff,

v.GROCERY DELIVERY E-SERVICES USA INC., doing business as Hello Fresh, Defendant.

CIVIL ACTION NO. 19-12608-WGY

United States District Court, D. Massachusetts.

Filed May 19, 2020

Anthony I. Paronich, Paronich Law, P.C., Hingham, MA, Samuel J. Strauss, Pro Hac Vice, Turke & Strauss LLP, Madison, WI, Stacey Slaughter, Pro Hac Vice, Brenda L. Joly, Robins, Kaplan L.L.P., Minneapolis, MN, for Plaintiff.

Lisa M. Lewis, Sheppard, Mullin, Richter & Hampton LLP, New York, NY, Shannon Z. Petersen, Pro Hac Vice, Sheppard Mullin Richter & Hampton LLP, San Diego, CA, William T. Harrington, Harrington Law, P.C., Hingham, MA, for Defendant.

MEMORANDUM OF DECISION

YOUNG, D.J.

I. INTRODUCTION

This case is an example of unintended consequences. Courts make rules so that everyone, big and small, is treated equally. Congress enacts those rules into law and passes other legislation protecting consumers. Arbitration holds out the promise of quick, inexpensive dispute resolution. A majority of the Supreme Court exalts arbitration above all other forms of dispute resolution. Corporations use arbitration to deny consumers the rights Congress has authorized, sometimes with the slimmest pretense of an agreement to arbitrate.

This case features a time-traveling arbitration clause. Faced with a purported nationwide class action against Grocery Delivery E-Services USA, Inc. ("HelloFresh") for allegedly illegal telemarketing calls, HelloFresh sought to compel the named plaintiff ("Murray") to arbitrate her claims. It argued that when she signed up for the service she clicked a box that signified her agreement to arbitrate future claims instead of litigating them in court.

Now, at the time the box was clicked, HelloFresh's terms and conditions made no mention of arbitration. The arbitration clause was added two years later, long after Murray's sole use of HelloFresh's service. HelloFresh contends that Murray is nonetheless bound by the later-added terms because, when she clicked that box two years earlier, the terms and conditions stated that HelloFresh could unilaterally change the terms of the contract so long as it notified the customer and she agreed or was silent (which would be treated as agreement).

This Court rejected HelloFresh's effort to compel arbitration because it is a bridge too far. It is doubtful that such a later unilateral modification of the contract could bind Murray to arbitrate when there is no evidence that Murray ever agreed to surrender her rights to litigate in court. Even were such a post-agreement arbitration clause enforceable, though, HelloFresh's modification failed to comply with its own notification requirements that were in effect when Murray clicked the box in 2015. For that reason, as explained in more detail below, the Court DENIED the motion to compel arbitration.

A. Procedural History

On December 30, 2019, Murray filed a complaint in this Court claiming that she received telemarketing calls from HelloFresh despite being listed on the National Do Not Call registry, in violation of the Telephone Consumer Protection Act of 1991 ("TCPA"), 47 U.S.C. § 227. Compl., ECF No. 1. She asks the Court for damages and injunctive relief on behalf of herself as well as a purported class of nationwide people similarly affected. HelloFresh filed a motion to compel arbitration and an accompanying memorandum, which Murray opposed. Notice Def. HelloFresh's Mot. Compel Arbitration, ECF No. 9, Mem. Supp. Def.’s Mot. Compel Arbitration ("Def.’s Mem."), ECF No. 10; Pl.’s Opp'n Def.’s Mot. Compel Arbitration (Opp'n), ECF No. 17. The Court heard oral argument by videoconference on April 22, 2020 and DENIED the motion to compel arbitration. Order, ECF No. 33; Tr. Hr'g, ECF No. 26.

HelloFresh filed an appeal, ECF No. 28; No. 20-1492 (1st Cir. May 11, 2020), and asked the Court to stay further action while the appeal is pending, ECF Nos. 37-38. The Court denied that motion, observing that "[t]he claim for arbitration borders on the frivolous." Electronic Order, ECF No. 38.

B. Facts Alleged

In considering this motion to compel arbitration, the Court must "draw the relevant facts from the operative complaint and the documents submitted to the district court in support of the motion to compel arbitration." Cullinane v. Uber Techs., Inc., 893 F.3d 53, 55 (1st Cir. 2018) (citing Gove v. Career Sys. Dev. Corp., 689 F.3d 1, 2 (1st Cir. 2012) ).

HelloFresh, a Delaware corporation based in New York, provides a service delivering weekly meal kits to subscribers. Def.’s Mem. 1-2. Murray signed up for a trial subscription of HelloFresh on September 25, 2015. Compl. ¶¶ 23-24; Decl. Andre Romao Supp. Def.’s Mot. Compel Arbitration ("Romao Decl.") ¶ 5, ECF No. 13. When Murray signed up for her first and only HelloFresh delivery, there was a digital box that she checked indicating that she agreed to certain terms and conditions (the "Terms and Conditions"). Id. ¶¶ 4-5.

Murray then canceled this subscription after one delivery and received a confirmation email of this cancelation on January 5, 2016. Compl. ¶¶ 24-25. Murray claims that she has been listed on the Do Not Call Registry since 2006. Id. ¶ 21. Murray's phone is a personal phone, not used for business. Id. ¶ 22. Murray alleges that, since canceling her HelloFresh subscription, she has received around 15 telemarketing calls from HelloFresh, despite asking it to place her on their own do-not-call list. Id. ¶¶ 26-30. HelloFresh states that it contracts with vendors to place calls to prior customers regarding the quality of services. Decl. Luca Fiaschi Supp. Def.’s Mot. Compel Arbitration ("Fiaschi Decl.") ¶ 3, ECF No. 14. Based on these facts, Murray brought an action under the TCPA for damages and injunctive relief. See Compl. 10. HelloFresh argues that the Terms and Conditions require Murray to arbitrate these claims. Def.’s Mem. 1.

The parties agree that the 2015 Terms and Conditions did not include an arbitration clause. Def.’s Mem. 4; Opp'n 3. The Terms and Conditions did include the provisions that New York law would govern all disputes and that HelloFresh had the right to modify the terms. Romao Decl., Ex. B 21.1, 22, ECF No. 13-2. Due to changes in the law that favored arbitration, HelloFresh modified the terms for the 2017 year to include an arbitration provision. Def.’s Mem. 4; Decl. Anne Meninghaus Supp. Def.’s Mot. Compel Arbitration ("Meninghaus Decl.") ¶ 5, ECF No. 12. The arbitration clause covers all claims between the customer and HelloFresh and includes, among other things, a waiver of any right to bring a class action suit or class arbitration. Id., Ex. B, 2017 Terms and Conditions ¶ 24; see American Express Co. v. Italian Colors Restaurant, 570 U.S. 228, 133 S.Ct. 2304, 186 L.Ed.2d 417 (2013) (holding that courts must enforce waiver of class arbitration rights).

HelloFresh states that it notified Murray of this change in the Terms and Conditions through emails containing a hyperlink to the new terms. Def.’s Mem. 4. Specifically, HelloFresh claims they sent Murray twenty-eight emails between April 2017 and January 2018 which stated, at the bottom: "Use of the HelloFresh service and website is subject to our Terms of Use." Id. at 4-5. The concluding phrase linked to the new 2017 terms containing the arbitration provision. Id. Murray avers that, to the best of her recollection, she "never opened (or ‘clicked’) on any hyperlinks contained in the promotional email." Decl. Grace Murray ¶ 7, ECF No. 18.

II. ANALYSIS

A. Standard of Review

The Federal Arbitration Act ("FAA") allows a party "aggrieved by another party's refusal to arbitrate to petition a district court to compel arbitration in accordance with the parties’ preexisting agreement." CellInfo, LLC v. Am. Tower Corp., 352 F. Supp. 3d 127, 132 (D. Mass. 2018) (quoting Campbell v. General Dynamics Gov't Sys. Corp., 407 F.3d 546, 552 (1st Cir. 2005) ); 9 U.S.C. § 4. "The Supreme Court has stated that the FAA reflects ‘a federal liberal policy favoring arbitration agreements.’ " Cullinane, 893 F.3d at 60 (quoting AT & T Mobility LLC v. Concepcion, 563 U.S. 333, 346, 131 S.Ct. 1740, 179 L.Ed.2d 742 (2011) ). Yet the FAA in no way compels parties who have not agreed to arbitrate to do so. Volt Info. Scis., Inc. v. Board of Trs. of Leland Stanford Jr. Univ., 489 U.S. 468, 478, 109 S.Ct. 1248, 103 L.Ed.2d 488 (1989).

"To compel arbitration, the movant must demonstrate ‘that a valid agreement to arbitrate exists, that [it] is entitled to invoke the arbitration clause, that the other party is bound by that clause, and that the claim asserted comes within the clause's scope.’ " Patton v. Johnson, 915 F.3d 827, 833 (1st Cir. 2019) (quoting InterGen N.V. v. Grina, 344 F.3d 134, 142 (1st Cir. 2003) ). "[F]or the most part, general principles of state contract law control the determination of whether a valid agreement to arbitrate exists." Campbell, 407 F.3d at 552.

B. The Agreement's Choice of Law Clause

As a preliminary matter, HelloFresh's Terms and Conditions contain a New York choice-of-law provision. Romao Decl., Ex. B ¶ 22. HelloFresh suggests New York law should apply to determine the validity of the agreement, Def.’s Mem. 9, but this Court applies Massachusetts contract law to determine if the arbitration agreement is valid. See Bekele v. Lyft, Inc., 199 F. Supp. 3d 284, 294 (D. Mass. 2016) (Saylor, J.), aff'd, 918 F.3d 181 (1st Cir. 2019). Here, however, the parties agree that applying New York law would not materially change the outcome. Opp'n 7 n.3; Def.’s Mem. 9 n.2; see Engen v. Grocery Delivery E-Services USA Inc. d/b/a Hello Fresh., No. 19-cv-2433 (ECT/TNL), 453 F.Supp.3d 1231, 1237-38 (D. Minn. Apr. 10, 2020), appeal docketed, 20-1923 (8th Cir. May 5, 2020) (in nearly identical case, denying motion to compel arbitration under New York law due to ineffective notice through promotional emails).

C. Agreement to Arbitrate

The parties disagree on the first step of the analysis: whether a valid...