Garrity v. United Airlines, Inc.

• Citation: 421 Mass. 55,653 N.E.2d 173
• Parties: , 4 A.D. Cases 1215, 6 NDLR P 460 Mary E. GARRITY v. UNITED AIRLINES, INC.
• Decision Date: 02 August 1995
• Court: United States State Supreme Judicial Court of Massachusetts

Page 173

653 N.E.2d 173

421 Mass. 55, 4 A.D. Cases 1215, 6

NDLR P 460

Mary E. GARRITY v. UNITED AIRLINES, INC.

Supreme Judicial Court of Massachusetts Suffolk.

Argued May 2, 1995.

Decided Aug. 2, 1995.

Susan F. Horwitz, Boston, for plaintiff.

Jay M. Presser, Toby G. Hartt, Springfield, for defendant.

Before LIACOS, C.J., and LYNCH, O'CONNOR and GREANEY, JJ.

O'CONNOR, Justice.

In her complaint, filed in the Superior Court, the plaintiff, Mary E. Garrity, alleges that the defendant, United Airlines, Inc. (United), fired her from her position as customer service representative. Garrity alleges in one count that the firing constituted handicap discrimination in violation of G.L. c. 151B, and in a second count she alleges that the firing was a violation of her employment contract. A judge allowed United's motion for summary judgment as to both counts, and Garrity appealed. We transferred the case here on our own initiative. We affirm.

In her memorandum of decision relative to the motion for summary judgment, the judge set forth the following facts, which are taken from the summary judgment materials, see Mass.R.Civ.P. 56, 365 Mass. 824 (1974), and appear to be undisputed.

"Garrity began her employment with United in 1974 in a position covered by a collective bargaining agreement. In 1987 she took the position of Customer Service Representative ("CSR").... At the time of her initial employment in 1974, she signed an application which included 'Terms and Conditions of Employment.' Within that section, United states it agrees to employ plaintiff, and then it states, inter alia: 'The employee shall devote his entire working time and his best efforts to the discharge of his duties and to the promotion of the interests of the employer, and shall comply with the company's rules and regulations in effect from time to time.'

"United's regulations state: 'These regulations do not constitute a contract of employment and are subject to unilateral change by the company.' Defendant unilaterally altered the regulations and provided plaintiff with copies.

"Plaintiff received a copy of the company handbook in the internal company mail, did not sign it, and never read it during the course of her employment at United. She was not involved in any negotiations that went into the handbook which states: 'This handbook does not constitute a contract of employment.'

"Neither the regulations nor the handbook specify any term of employment. The regulations do provide a grievance procedure.

"....

"The events which led to Garrity's termination occurred on January 27, 1990. At that time, Garrity was drinking on a daily basis. She was an alcoholic with a psychological addiction. As a result of her alcoholism, Garrity experienced many 'black outs,' but was able to hide her alcoholism from others. On that morning of January 27th, Garrity was assigned to work the international desk. As part of a promotion, she gave out packets containing chits to international passengers at the time of check-in: These chits could be exchanged on the flight for a free drink or headset. However, some of the passengers gave the chits back to Garrity. Rather than returning the chits to stock for later use, Garrity kept them for her personal use. Garrity thought she could take the chits because there was no company procedure for accounting for the chits if a customer returned them. Because of her addiction to alcohol, she was unable to resist the drink chits.

"After her shift that morning, Garrity and another CSR, Karen Mathews ('Mathews'), left for Hawaii. They were traveling to Honolulu via Chicago and Los Angeles. As United Airlines Employees they were traveling on pleasure passes which entitled them to travel at a reduced rate. Garrity took the chits with her and used them to purchase drinks on the flight. She became intoxicated and began drawing attention to herself and to the fact that she was a United Airlines employee. En route from Los Angeles to Honolulu, the flight attendants stopped serving her alcoholic beverages because of her behavior.

"When Garrity arrived in Honolulu, she located a supervisor and filed a report that the flight attendants had failed to do a seat belt check upon the descent into Honolulu, resulting in a safety violation. The flight attendants also filed a report regarding Garrity's behavior. They reported that Garrity demanded excessive service and attention. On one occasion, when a passenger wanted to take an empty seat in her row to smoke, she [Garrity] made a comment about 'what a pain premiers [frequent fliers] are.' She also went up to the bar and started complaining about how United 'screws us.' Garrity used airline jargon on these occasions, which indicated to the surrounding passengers that she was a United employee.

"Garrity does not recall much of what happened on the Chicago-Los Angeles flight, and has no recollection of what occurred on the flight from Los Angeles to Honolulu. She believes that she blacked out, although she does not recall when she blacked out. On two prior occasions, one in the late 1970's and the other in 1985, Garrity became intoxicated and misbehaved while traveling on pleasure passes which resulted in her pass privilege being suspended. However United did not rely on these prior incidents in its termination decision.

"....

"Upon her return from Hawaii, Garrity met with her supervisor, Ellen Rizzo ('Rizzo') regarding the flight attendants' reports. On February 5, 1990, the day after meeting with Rizzo, Garrity contacted United Employee Assistance Program ('EAP') seeking help for her alcohol problem. EAP referred her to Dr. Gofstein, who evaluated Garrity and diagnosed her as being an alcoholic.[ ¹

"On February 22, 1990, a disciplinary hearing took place to decide disciplinary action based on Garrity's failure to comply with United's employee handbook, 'Articles of Conduct ... Your Responsibility' in You and United, which [describes the following activities as misconduct]:

"A. Page 48, # 5--Unauthorized possession or removal of Company property or records or confidential information--or the property of employees, customers or others with whom the Company does business.

"B. Page 51, # 5--Engaged in any conduct, whether on or off duty, which is or could be detrimental to the Company, or which could negatively affect the Company's relationship with customers, travel agents, suppliers, employees or the public.

"C. Page 52, # 13--misconduct of employees and/or their eligibles while traveling on a pass or reduced fare.

"Robert Thomas, the General Manager of Customer Services at Logan [Airport] presided at this hearing. Garrity's attorney stated that Garrity had a drinking problem, that she had consulted with EAP and was receiving treatment for her alcoholism.

"On February 23, 1990, Garrity was terminated from her employment for allegedly violating company policies by accepting 'drink chits' from customers, using those chits while flying on a United pass on Garrity's off duty time and for becoming intoxicated while on these flights. Garrity filed an appeal through United's grievance procedure which was heard by Gary Jefferson, Vice President of the Northeast Region, on March 13, 1990. Again in attendance was Garrity's attorney Susan Horwitz, who was able to present Garrity's position. However her termination was upheld.

"On April 27, 1990 the appeal was heard by John Samolis, Vice President of Employee Relations and Mark S. Liberman, Vice President of Reservations. On May 11, 1990, United again upheld the termination."

In construing and applying the Commonwealth's employment discrimination statute, G.L. c. 151B, we are helped by case law construing the analogous Federal statute, § 504 of the Rehabilitation Act of 1973, 29 U.S.C. § 794 (1988). Tate v. Department of Mental Health, 419 Mass. 356, 361, 645 N.E.2d 1159 (1995). Cox v. New England Tel. & Tel. Co., 414 Mass. 375, 382-386, 607 N.E.2d 1035 (1993). Appellate decisions in this jurisdiction and elsewhere have recognized a distinction between disparate "treatment" cases and cases involving disparate "impact." Cox v. New England Tel. & Tel. Co., supra at 384-386, 607 N.E.2d 1035. This is a disparate treatment case. "Typically, such cases involve alleged intentional discrimination resulting from racial, gender, or other social bias." Id. at 385, 607 N.E.2d 1035.

To prove her claim of employment discrimination in violation of G.L. c. 151B, a plaintiff in a case such as this must first establish a prima facie case by producing evidence that she is a handicapped person, that, in spite of her handicap she is qualified for the position from which she was fired, and that she was fired solely because of her handicap. Tate v. Department of Mental Health, supra at 361, 645 N.E.2d 1159. See Cox v. New England Tel. & Tel. Co., supra at 383, 607 N.E.2d 1035. Cf. Pushkin v. Regents of the Univ. of Colo., 658 F.2d 1372, 1385-1386 (10th Cir.1981). Since this is an appeal from the allowance of the defendant's motion for summary judgment, the question before us is whether the defendant, United, has demonstrated, by reference to material described in Mass.R.Civ.P. 56(c), unmet by countervailing materials, that the plaintiff, Garrity, has no reasonable expectation of proving an essential element of her case. Kourouvacilis v. General Motors Corp., 410 Mass. 706, 716, 575 N.E.2d 734 (1991). We conclude that United has made that demonstration.

Based on the materials before her, the judge effectively concluded that Garrity could reasonably expect to prove that she was a handicapped person by reason of alcoholism and that she was fired solely because of that handicap. However, based on those materials, the judge also concluded that Garrity could not reasonably expect to prove that, in spite of her handicap, Garrity was qualified for the position of customer service representative. Because we agree with the judge on that matter (Garrity's...