Leone v. Director of Div. of Employment Sec.

• Decision Date: 12 June 1986
• Citation: 493 N.E.2d 493,397 Mass. 728
• Court: United States State Supreme Judicial Court of Massachusetts Supreme Court
• Parties: Judith LEONE v. DIRECTOR OF the DIVISION OF EMPLOYMENT SECURITY & another. 1

Page 493

493 N.E.2d 493

397 Mass. 728

Judith LEONE v. DIRECTOR OF the DIVISION OF EMPLOYMENT SECURITY & another.

¹

Supreme Judicial Court of Massachusetts,

Hampden.

Argued Feb. 5, 1986.

Decided June 12, 1986.

Thomas J. Oppenheimer, Springfield, for employee.

Elaine M. Reall, Springfield, for employer.

Alan Leslie Rosenfield, Asst. Atty. Gen., for Director of Div. of Employment Sec.

Before LIACOS, NOLAN, LYNCH and O'CONNOR, JJ.

LIACOS, Justice.

The claimant left her employment at the Springfield Institution for Savings (employer) in October, 1983. She applied for unemployment compensation benefits, and the Director of the Division of Employment Security initially determined that she was eligible. The employer requested a hearing before a review examiner, in accordance with G.L. c. 151A, § 39 (1984 ed.). After hearings, the review examiner decided that the claimant was not eligible for benefits, finding that the claimant left her employment "voluntarily, without good cause attributable to the employer within the meaning of [G.L. c. 151A, § ] 25 (e) (1)." ² The board of review (board) denied the claimant's application for review, thus adopting the review examiner's decision as the final decision of the board. G.L. c. 151A, § 41 (c) (1984 ed.). The claimant then appealed to the Springfield District Court. A judge of that court affirmed the board's decision without opinion. The case is here pursuant to G.L. c. 151A, § 42 (1984 ed.). We affirm.

The review examiner found as follows. The claimant began working for the employer in September, 1967, eventually becoming a manager of one of its branch offices. In 1983 the claimant, who was forty-seven years old at the time, was considered for promotion to either of two newly created district manager positions. She was passed over for promotion, however, in favor of two younger branch managers who, the claimant contends, were less qualified for advancement than she. The claimant was selected to work as a branch manager and backup district manager under one of the two recently promoted district managers.

Soon after her transfer, the claimant became aware of certain incidents which, in her view, involved improper or illegal conduct on the part of her district manager. ³ A period of some weeks after the first incident came to her attention, the claimant reported these alleged improprieties to James W. Broderick, Jr., a bank vice president. Broderick listened to the claimant's concerns and took appropriate action with regard to the two incidents, after discussing them with other members of the bank's management. In addition, because he had heard that the claimant and her supervisor, the district manager, were not getting along well, he arranged to meet with them to resolve their differences. The meeting convened on October 4, 1983, and quickly deteriorated into bickering between the claimant and her supervisor about a variety of work-related matters, with the claimant accusing her district manager of lying. Broderick reminded the claimant that it was necessary that she get along well with her supervisor. He suggested that the claimant accept a transfer to the main office so as to be no longer under that district manager's supervision. The claimant agreed and began work as branch manager at the main office on October 7, 1983.

Broderick discussed the matter with Frank Lovelock, the personnel director. Lovelock had formed the opinion that relations between the claimant and her supervisor were poor. He and Broderick agreed that Broderick would issue a warning to the claimant about her inability to work compatibly with her supervisor. Broderick did so on October 19, 1983.

The claimant was greatly distressed by receipt of the warning. She questioned Broderick as to what effect it might have on her career. Later that day, she tendered her resignation to her immediate supervisor, an assistant vice president of the bank. The assistant vice president urged her to reconsider, but she refused. The assistant vice president then said he would hold the resignation overnight in case the claimant reconsidered. She telephoned the next day to state that she was not returning to work.

The review examiner concluded that the claimant left work because of the warning, and that there was no element of discrimination in the employer's decision to select two others for promotion or in the decision to issue a warning to the claimant. He also concluded that the employer's action in issuing the warning was not unreasonable. Accordingly, he found that the claimant had left work voluntarily without good cause attributable to the employer.

The claimant's principal argument on appeal is twofold. First, she asserts that an unreasonable disciplinary action by an employer constitutes good cause under G.L. c. 151A, § 25 (e)(1), for voluntary termination of employment. Second, the claimant attacks the subsidiary finding of the review examiner that the action of the employer in issuing the warning letter to the claimant was not unreasonable; the claimant insists that this finding is not supported by substantial evidence.

Conceding the general validity of the claimant's first legal argument, see Kowalski v. Director of the Div. of Employment Sec., 391 Mass. 1005, 1006, 460 N.E.2d 1042 (1984) (intentional harassment by supervisor may constitute good cause), we conclude that there was ample evidence in this case to support the review examiner's finding that the employer did not act unreasonably in chastizing the claimant. This was a factual determination on which the review examiner brought to bear his "experience, technical competence, and specialized knowledge," and this court must accord due consideration to that expertise. Raytheon Co. v. Director of the Div. of Employment Sec., 364 Mass. 593, 595, 307 N.E.2d 330 (1974). "[T]he board is the sole judge of credibility and the weight of evidence, and where its findings are supported by evidence, it is not open to a District Court judge or to this court to substitute other views as to what should be the determination of the facts." Keough v. Director of the Div. of Employment Sec., 370 Mass. 1, 3, 344 N.E.2d 894 (1976).

Testimony before the review examiner supports the view that the claimant was upset that the district manager had been promoted in her stead, resulting in an acrimonious relationship between the two. It appeared to the employer that the claimant was attempting to undermine her district manager's authority. The employer responded by transferring the claimant to another branch office and by issuing a warning to her as a reprimand. The review examiner's determination that the employer had acted reasonably in doing so must be sustained. ⁴

The claimant argues,...